cannot download identity profile from Company Portal

I am trying to download an identity profile but am receiving the following error and have no idea how to fix it.


Could not download the identity profile from the Encrypted Profile Service. The credentials within the Device Enrollment profile may have expired.

MacBook Pro 13″, macOS 12.3

Posted on Apr 2, 2022 9:45 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 2, 2022 10:00 AM

At this point you will need to contact your company for further assistance with this matter. It appears that the profile that you are trying to install on your iPhone has an expired security certificate. Your company would have to rectify this issue.

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

cannot download identity profile from Company Portal

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.