Hello Pollyplummer07
Thank you for reaching out to Apple Support Communities.
"If the movie or TV show won't start playing
After each step, try to stream or download the movie or TV show again.
- Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
- If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
- If your cellular connection is poor, connect to Wi-Fi instead.*
- Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
- If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices."
This article can provide a few more details: If you can't watch or stream movies and TV shows in the Apple TV app
If the issue persists, we would recommend reaching out to Apple Directly.
You can contact them by going to Get Support.
Good Luck!
