Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID problem

I updated my iPhone to iOS 15.4.1 this morning and all of a sudden I’m seeing this notification “A problem was detected with the TrueDepth camera. Face ID has been disabled” please apple help me fix this

Posted on Apr 3, 2022 4:22 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 3, 2022 4:28 PM

KellyMoore1 Said:

"Face ID problem: I updated my iPhone to iOS 15.4.1 this morning and all of a sudden I’m seeing this notification “A problem was detected with the TrueDepth camera. Face ID has been disabled” please apple help me fix this"

-------


Thank you for the screenshot.


Face ID being a Update or Hardware Issue:

Apple does not specify which it could be. Getting this servcied, if the best way to determine this.

  1. Go Here: If an Alert Says Face ID has been Disabled on your iPhone or iPad Pro - Apple Support
  2. As it Reads: "Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected."
1 reply
Question marked as Top-ranking reply

Apr 3, 2022 4:28 PM in response to KellyMoore1

KellyMoore1 Said:

"Face ID problem: I updated my iPhone to iOS 15.4.1 this morning and all of a sudden I’m seeing this notification “A problem was detected with the TrueDepth camera. Face ID has been disabled” please apple help me fix this"

-------


Thank you for the screenshot.


Face ID being a Update or Hardware Issue:

Apple does not specify which it could be. Getting this servcied, if the best way to determine this.

  1. Go Here: If an Alert Says Face ID has been Disabled on your iPhone or iPad Pro - Apple Support
  2. As it Reads: "Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected."

Face ID problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.