No sound on music subscription

Hi Bpxr,

We see you're having some trouble with audio on your iPod, and it seems to be happening with Apple Music content and iTunes Store purchases. Is that right?

Does this happen with both headphones and the iPod built-in speakers?

Also, does it happen with any other apps, or only Music?

These steps below are from the resource titled If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker, and they could be helpful:

Clean your receivers and speakers

Remove all screen protectors, films, or cases from your device. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver is not blocked or dirty. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.

Check the sound on your device

Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service. Contact Apple Support for iPhone, iPad, or iPod touch.

Try making a call

If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location.

Let us know how it goes. Take care.

Bpxr,

To make sure we understand correctly, you can hear your music from the Apple Music app on your iPhone and iPad. You can also hear sounds from other apps on your iPod, but you're not able to hear when you try and listen to music from the Apple Music app on your iPod.

If we have a clear understanding of the issue, it sounds like you've already taken some incredible isolation steps. Great job!

Before you remove the Music app from your iPod, let's look at a few other possible resolutions.

• Which iPod and iOS version are you using?
• Have you restarted your iPod? This is a simple step, but it can resolve many issues.
• Does it matter whether the song is downloaded to your iPod or streaming?

We look forward to learning more.

Regards.