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Studio Display Will Not Wake From Sleep

Love the Studio Display. Unfortunately, it will not wake up once it goes to sleep.


Video showing the issue:

https://player.vimeo.com/video/695566328?h=a311f9d8f1


Problem persists under different conditions:

  • Am currently using the Mac Studio, but have also tried it with M1 MacBook Pro (13",2020) as well as a 2013 Mac Pro (using a thunderbolt adapter). The issue remains, regardless of the setup.
  • I have tried not putting my Mac into sleep at all, and instead just locking the screen. But eventually the display turns off, and when I need to use my computer, it doesn't turn on again.
  • Have tried different thunderbolt cables, both Apple-branded and non-Apple-branded
  • Have tried using the Studio Display in a single-display set up, as well as in a dual-display set up
  • Have tried on macOS Monterey 12.3.1 (latest update)


Current Workarounds (if you can call them that; it's a significant interruption to workflow to do this each time I need to resume working at the computer)

  • Restarting the computer entirely
  • Unplugging and re-plugging in the thunderbolt cable
  • (if using a 2nd monitor), logging in, manually setting the machine to sleep, and then waking it up again: 50% of the time, when re-waking the Studio Display may come on the second time if lucky.


I'm not alone in experiencing this issue. There appear to be other threads related to this issue, albeit with slightly different set ups described. The difference is that I've tested this problem with several different Mac setups (MacBook, Mac Pro, Mac Studio) and confirm it appears to be a larger issue.


Current System Specifications:

  • Clean MacOS Install: When I set up my Mac Studio, I set it up as a clean install - so there are no randomly corrupted preference files that could have been brought over via data migration.
  • MacOS Version: 12.3.1 (build 21E258) --> note: the issue existed on 12.3 (i.e. not a new issue introduced by the .1 update)
  • Mac Studio (M1 Max/24-core GPU/ 64GB/ 1TB) --> note: also tested with 2020 MBP + 2013 MP
  • Monitors: Studio Display + Dell U2720Q --> note: also tested as a single-display setup without the Dell monitor.
  • Connection: Thunderbolt. Have tried with several different cables, including the Apple cable that came with the Studio Display itself.


I've taken a lot of time to put this together, including the video. If anyone has a contact at Apple that could help escalate this issue, I (and others) would be very appreciative. I have also filed a report here: Feedback - Displays - Apple


Thanks in advance.

Posted on Apr 4, 2022 4:34 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 4, 2022 10:16 AM

Hi everyone, I'm the original poster who made the video and started the thread, and I'd like to follow up with some information that might be helpful.


In my case, it's a confirmed hardware issue with the Studio Display monitor itself. The monitor is being repaired by Apple. They are replacing the logic board and thunderbolt ports. I went through 2 levels of tech support with Apple, and shared data from my system with the Apple engineering team. Also did the firmware update for the Studio Display when that came out. The whole thing has been quite an ordeal, so I'd like to share the info below to make it easier for others with the same issue.



How to confirm that you have the same issue

Testing Procedure: log in to your computer. Then put it to sleep via Apple Menu -> Sleep. Wait 2-3 mins. Then wake by clicking your mouse or pressing a key on your keyboard. Repeat this procedure 4-5 times as it can be intermittent. And make sure that you wait 2-3 minutes after sleeping before waking.


Testing Specifications

  • Test with just the single Studio Display monitor and your computer, without anything else connected (except mouse and keyboard). In other words, leave all other monitors or accessories disconnected.
  • Test with different thunderbolt cables to confirm it's not an issue with your cable.
  • Test the same monitor with different computers to confirm it's not an issue with your computer.


If you perform the testing procedure as above and the issue persists, then you may have the same hardware issue that I did. If that's the case, then your best bet is to get it repaired under the 1 year AppleCare Warranty. Get started on that sooner rather than later because it takes a lot of time to go through the process: calling AppleCare, getting a case number, taking it to your nearest Apple Store so the Genius Bar can confirm it in person, ordering the parts, bringing the monitor back home, waiting for the store to tell you that the parts have come in, taking the monitor back to the store, and waiting for them to actually perform the repair.


If you have a different monitor sleep/wake issue

If you do not have a Studio Display, but are having sleep/wake issues with your monitor then you have a different problem. If you try the steps above and can't get the issue to show up in each setup, then you have a different problem. If you have a different problem, please start a different thread instead of posting a reply to this one, because this only causes confusion for others.


Finally, if everyone could please mark this post as "Helpful" so the testing steps above can be shown more prominently to people who might also be having this issue. Thank you everyone who contributed and tried to help solve the problem.


89 replies

Sep 9, 2022 7:23 AM in response to TechnicallyInclined

I may have hit on a super simple solution.


Set one of your Hot Corners to "Put Display to Sleep". I set mine for the lower right corner. Then, when my display won't wake up I just mouse down down down (to make sure the mouse is at the bottom) then right right right - and as soon as it hits the corner - boom - the screen comes on.


Works every time so far. 👍🏼

Sep 28, 2022 8:55 AM in response to TechnicallyInclined

This issue persists for me and is occurring more frequently (now happening even after short period of computer sleep).


I finally contact Apple support today. On giving them the serial number of the display, they immediately told me "At this point your device needs to be serviced." I was given options to 1. mail it in, 2. Drop it off at Apple store, or 3. Be connected with a senior support to walk me through more advanced troubleshooting.


I opted for taking it to an Apple store and will be doing so today. I'll report back on anything I find out.

Sep 28, 2022 10:00 AM in response to pruppert

It seems like the only way service will solve the issue is if they’ve fixed a hardware issue that has plagued new displays for months, because I purchased two brand new ones that both had the issue.


My “solution” was to return and settle for a $400 LG 27” 4K w/ p3 color and a Caldigit TS4. I may not have 5k resolution but I paid half the price and my monitors actually wake from sleep. I can’t believe how many issues the Studio Display has had. I will revisit Apple Displays when they release a mini LED display that hopefully doesn’t run an OS.

Sep 28, 2022 10:08 AM in response to jbru13

I agree that it's the monitors, but why is the question.


I had a mini back in 2018 that had the same issue with Samsung 4k screens. Now my brand new Studio can't wake my Monoprice 49" Dark Matter. It's very frustrating.


But I've had good luck using the trick I posed above using the sleep Hot Corner to get the display to wake without a physical reconnect or reboot.

Oct 3, 2022 6:47 PM in response to pruppert

Follow-up. Apple genius bar had my studio display for 2 days and were unable to replicate the issue.


Has anyone been able to reliably trigger the problem? This would help with troubleshooting. I was having some luck triggering the problems on my Intel 2018 MacBook Pro by manually invoking standby mode (sudo pmset -a standbydelayhigh 60; pmset sleepnow). Then, my bluetooth keyboard would wake the mac before 60 seconds of sleep but would not wake after 60 seconds of sleep. At some point during this testing, macOS rebooted for some reason during sleep, and I have not been able to trigger the problem using this method since. Maybe it is a bug that manifests after some degree of runtime? Unfortunately, these pmset parameters can not be modified on Apple Silicon Macs.

Oct 21, 2022 7:49 AM in response to TechnicallyInclined

to get a Mac display to become active, you need the Mac to query the display, and the display to answer with its name and capabilities. Otherwise, the display will not be shown as present, and no data will be sent to the display. "No signal detected" is generated by the DISPLAY, not by the Mac.

 

This query is only sent at certain times:

• at startup

• at wake from sleep — so momentarily sleeping and waking your Mac may work

• at insertion of the Mac-end of the display-cable, provided everything on that cable is ready-to-go

• on invoking Option-(Detect Display) button in Displays preferences (from another display)

 

if the display misses the query upon wake-from long sleep, it may remain dark. Replugging the cable would be a solution, but some of the others on that list may be less intrusive.


Oct 29, 2022 9:00 AM in response to TechnicallyInclined

I found a solution that works for me. Like others, in deep sleep, monitor would not wake up *LG wide screen 5K, and I had to either reboot, or pull video cable out and in. Always in the morning this would happen for sure given he time in between. Last few days have been great and my monitor wakes up reliably.


My solution: System setting/ Displays/ advanced/ Energy: Prevent automatic sleeping when the display is off (toggle off!)


My studio still seems to go to sleep along with the monitor and both wake up ok..

Nov 6, 2022 1:19 AM in response to TechnicallyInclined

Same issue here. Started happening only recently, have had my macstudio for about one month now. Go away for several hours, come back, and I can't get the system to wake up. Am using a cabled Apple keyboard and bluetooth Apple mouse 2 with two non-apple displays. Tried unplugging and replugging in each individually, didn't help.


Today, after reading the above thread, I unplugged ALL of them, both displays and keyboard, replugged them in, and THEN the macstudio finally woke up.

Nov 6, 2022 10:30 PM in response to TomRV

Happened again the next night, but wouldn't wake up this time no matter how much I tried to disconnect and reconnect peripherals. Finally had to hard boot the mac using the power switch. VERY annoying! I have loooooong processes going, as is required for all of the installations involved in migrating from my old mac to this macstudio, and having to hard boot the computer completely disrupts some of them, having to start over. This does NOT bode well for upcoming movie renders (Premiere, eventually DaVinci). If this bug disrupts a process that can take multiple days then I might never be able to get a process like this to complete. My beautiful macstudio might not even be capable of one of the main reasons I purchased it. If THAT starts happening then there may be some unfavorable Youtube posts... but first, I'll call Apple support. Generally those folks are very helpful. Crossing fingers...

Nov 7, 2022 6:40 AM in response to TomRV

to get a Mac display to become active, you need the Mac to query the display, and the display to answer with its name and capabilities. Otherwise, the display will not be shown as present, and no data will be sent to the display. "No signal detected" is generated by the DISPLAY, not by the Mac.

 

This query is only sent at certain times:

• at startup

• at wake from sleep — so momentarily sleeping and waking your Mac may work

• at insertion of the Mac-end of the display-cable, provided everything on that cable is ready-to-go

• hold the Option key while you click on the (Detect Display) button that will appear in Displays preferences (from another display)

 

so try doing some of those things and see if the display comes alive.

Studio Display Will Not Wake From Sleep

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