My account was hacked and my security questions were changed and are im Chinese. Apple support says they can't help me and when I try to reset my security questions, it says:
Cannot Reset Security Questions
We don’t have sufficient information to reset your security questions.
Now I have no access to my account even though I have my username and password because someone changed these questions.
What do I do?
Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support. -
Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)
Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call. -
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Security and your Apple ID - Apple Support. *
Based on multiple posts I have read, they will not help you recover the answers to your security questions.
I see. Please see section two of this article: https://www.ultfone.com/icloud/apple-cannot-reset-security-question.html
Did you set up a rescue or secondary email address on your Apple ID account?
Apple support might have already guided you through this: If you forgot the answers to your Apple ID security questions - Apple Support
I can imagine this is very frustrating and stressful for you. While you were working through the issue with Apple, did you see an option to send an email instead of answering security questions?
Yeah, that's where I'm getting the error message.
Cannot Reset Security Questions
We don’t have sufficient information to reset your security questions.
I can't understand how someone was able to get into my account and change my security questions without access to my email, yet for some reason I can't. Who is this security protocol suppose to protect - the user or the hacker?!
There was never an option to send an email instead of answering security questions. I can reset the password using my email fine, but after resetting the password, it still wants security questions answered to proceed.
That's just taking me in circles back where I started. Enter id, enter password, select reset security questions, cannot reset security questions.
I have no idea if I set up a recovery email - but I don't see how that matters. Why would they be able to reset my security questions using an email other than the one associated with the account?
Why can't i reset my security questions?
