I use a QNAP NAS for a TimeMachine; in Migration Assistant, I never get list of backups, why?

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I use a QNAP NAS for a TimeMachine; in Migration Assistant, I never get list of backups, why?

I use a QNAP NAS for a TimeMachine; when in Recovery Mode I can connect to NAS and see list of backups, but I can't use them, I am told to Reinstall OS and use Migration Assistant to restore. But once in Migration Assistant, after authenticating I never get list of backups, why?

I have the same problem with an older Mac Mini and a 2017 MBP, both with Monterrey. QNAP NAS is running 4.3.3, and I upgraded to latest HBS3 backup software.

MacBook Pro 16″, macOS 12.3

Posted on Apr 5, 2022 7:02 AM

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Answer 1

Top-ranking reply

RockyMtnFlier Author

Level 1

14 points

Apr 7, 2022 3:50 PM in response to RockyMtnFlier

I did indeed find my solution on the QNAP forums. Problem was SMB 3.0, once I figured out how to enable (forcibly) Migration Assistant was able to open my Backups and is now working on transferring my information.

I might have gone directly to QNAP forums instead if "Recovery Mode" had not been able to see my backups, I'm still curious as to how... inconsistent Apple products!

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Answer 2

Miche11e_P

Community Specialist

Apr 6, 2022 8:25 AM in response to RockyMtnFlier

Hi RockyMtnFlier,

Thanks for contacting Apple Support Communities!

We understand that you're unable to choose your backup to reinstall from.

Check out this article which will help you to isolate this behavior further: If you can't back up or restore your Mac using Time Machine

We hope this helps.

Cheers!

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Answer 3

lllaass

Level 10

210,459 points

Apr 6, 2022 8:59 AM in response to RockyMtnFlier

.

I have the Qnap TS-251+ and TS-238 and both are on 5.0.0.1986.

I backup to the TS-238 but have not tried a restore. I also backup to dedicated USB-connected SSD via ™ too.

I do not use Hybrid Backup Station (HBS) but directly backup to the Qnap via ™ after creating a TM share on the Qnap via SMB using Qnap's instructions.

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Answer 4

Barney-15E

Level 10

116,452 points

Apr 6, 2022 9:38 AM in response to RockyMtnFlier

Does the NAS support the Time Machine over SMB specification?

Are you backing up over AFP or SMB?

Successful backups but failed restores are a common problem for NAS devices that claim to support Time Machine but really do not. If you are using AFP, then that is definite a problem as the NAS really isn’t using AFP.

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Answer 5

Apr 7, 2022 12:33 PM in response to lllaass

The QNAP in question is a TS-219P, but I have a TS-932PX at the office, and I've successfully restored Macs from it using HBS.

You're probably using the older/original TimeMachine functionality that came with QNAP, it's been replaced by HBS...

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Answer 6

Apr 7, 2022 12:49 PM in response to Barney-15E

I know that on the newer TS-932PX, I have to manually connect to the NAS using SMB://... to see the TM backups, but on this older version that method fails to connect to the NAS, so I attempt to use the NAS that shows up automatically as a TM source.

I know DHX2 authentication is required for AFP, and it's enabled. Not sure if SMB3 is supported on the older, which may be the problem with trying to force that method of connection...

It's really frustrating that I can see the backups in Recovery Mode, but can't use them, hopefully this gives the Apple folks a clue...

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Answer 7

Ronasara

Level 6

15,013 points

Apr 6, 2022 9:29 AM in response to RockyMtnFlier

Since QNAP NAS is something few, if any of us here have used, I suggest that you direct your question directly to them.

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Answer 8

Apr 7, 2022 12:23 PM in response to Miche11e_P

Yes, I've seen that article, doesn't help. Why do I get a list of backups available when I'm booted in Recovery Mode, and why can't I restore in Recovery Mode, this used to be possible?

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I use a QNAP NAS for a TimeMachine; in Migration Assistant, I never get list of backups, why?

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