trying to log into my apple ID but i don't have my old phone where they are sending the log in code.
iPhone 12, iOS 15
When you got rid of your old iPhone, did you follow this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch -> https://support.apple.com/en-us/HT201351 ?
And do you use a different Apple ID on your old and new iPhone?
See this Apple article: Two-factor authentication for Apple ID
Two-factor authentication for Apple ID – Apple Support (UK)
I would need my old phone that is logged into my apple ID to first set up two factor ID. I do not have the old phone, any suggestions on how I can get back into my account if I only have one apple device that no longer exists?
My old phone was lost in an accident, I was unable to plan for a move. I'm surprised that no one has run into this issue before. I just moved on and gave up on my old backup. Thanks for your help but I'm moving on now.
I do feel apple should have some option for a customer who has only one device that may lose that device to theft or some other accidental loss so that they can have their old backups.
Thank you,
Bye
Call Apple in your region see: Contact Apple for support and service
Contact Apple for support and service - Apple Support
if I only have one apple device that no longer exists?
How about the iPhone in your profile?
Is that your old iPhone?
No. That is my new iphone.
don't have old phone
