Scammer gained access to my machine

I was having problems with my printer, so I went to a website to find a driver for the printer and started to search for the driver. I got a pop up messaging app asking if I wanted help. I messaged with them back and forth and they asked me to install the "Support - LogMeInRescue" app which I did. They then asked for access to my machine through that app and proceeded to look over my machine. I became concerned when she opened System Information on the my Mac Mini and then went to Software > Logs > WiFi log where she lingered over the information there for a while. I asked why she was not looking at one of the Printer Logs instead and then asked her to confirm she is affiliated with the printer manufacturer as I was getting suspicious. She responded that they are independent tech support and then disconnected.


My question is whether I should be concerned? She did not install anything or have time to do anything else other than look at the "About This Mac" screen and the WiFi log (as far as I could tell).


[Link Edited by Moderator]


Posted on Apr 5, 2022 1:17 PM

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Posted on Apr 5, 2022 1:58 PM

Hi,


Yes, you should be concerned. To begin with, as a minimum, remove any software related to this. If necessary, ask someone you know for help. You may have to erase and re-install system software and applications. I assume that you have (multiple) backup copies from before the incident. Also, immediately make new (additional) backup copies of all important files on separate media (hard drive, DVD). It would be wise to change all passwords.


Generally speaking, when looking for drivers, make sure that you download from a trustworthy source only, such as Apple or the printer manufacturer. Ensure that it is an official web site of a company.


Never allow someone unknown access to your computer.


Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

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Question marked as Top-ranking reply

Apr 5, 2022 1:58 PM in response to JeffreyCS

Hi,


Yes, you should be concerned. To begin with, as a minimum, remove any software related to this. If necessary, ask someone you know for help. You may have to erase and re-install system software and applications. I assume that you have (multiple) backup copies from before the incident. Also, immediately make new (additional) backup copies of all important files on separate media (hard drive, DVD). It would be wise to change all passwords.


Generally speaking, when looking for drivers, make sure that you download from a trustworthy source only, such as Apple or the printer manufacturer. Ensure that it is an official web site of a company.


Never allow someone unknown access to your computer.


Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

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Scammer gained access to my machine

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