Face ID
Even though I updated my phone my Face ID still isn’t working? Can someone explain how to fix it without taking it into an Apple Store?
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See this support article:--> If Face ID isn't working on your iPhone or iPad Pro - Apple Support
and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
If, after performing all the steps provided in the above support articles, the issue persists, contact Apple Support directly, using this specific link:--> Apple Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple - Find Locations - Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio