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new 14-in pro won't boot

I get a black screen with an apple and the message "continue holding for startup options," but that isn't working. This is only the second attempt at using it. Help?

Posted on Apr 6, 2022 6:17 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 6, 2022 6:57 AM

tyfr33 wrote:

I get a black screen with an apple and the message "continue holding for startup options," but that isn't working. This is only the second attempt at using it. Help?


Are you plugged into power...?


If your Mac doesn't turn on

If your Mac doesn't turn on - Apple Support


M1 Mac—

If your Mac starts up to Options with a gear icon

If your Mac starts up to Options with a gear icon - Apple Support




You have a limited 14 days for a full refund or exchange for one that works out of the box as expected.

Returns & Refunds - Shopping Help - Apple


After that it would fall under a warranty repair—

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

https://locate.apple.com/country





1 reply
Question marked as Top-ranking reply

Apr 6, 2022 6:57 AM in response to tyfr33

tyfr33 wrote:

I get a black screen with an apple and the message "continue holding for startup options," but that isn't working. This is only the second attempt at using it. Help?


Are you plugged into power...?


If your Mac doesn't turn on

If your Mac doesn't turn on - Apple Support


M1 Mac—

If your Mac starts up to Options with a gear icon

If your Mac starts up to Options with a gear icon - Apple Support




You have a limited 14 days for a full refund or exchange for one that works out of the box as expected.

Returns & Refunds - Shopping Help - Apple


After that it would fall under a warranty repair—

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

https://locate.apple.com/country





new 14-in pro won't boot

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