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Songs won't play on Airplane Mode

I download all of my music at home. When I'm flying, half of the songs won't play. I click them and they just stay at 0:00 and sometimes the app freezes. I've reset my phone, redownloaded music, nothing seems to work. Currently on 15.4.1 iPhone 13

Posted on Apr 7, 2022 6:14 PM

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Question marked as Top-ranking reply

Posted on Apr 8, 2022 1:41 PM

Greetings, cburns4.

You’ve taken some great steps so far. To ensure we are on the same page, can you confirm that you download your tunes using the following steps?

“Download music from Apple Music to your iPhoneDownload a song, album, or playlist: Touch and hold music you’ve added to your library, then tap Download.After you’ve added a playlist or album, you can also tap the Download button at the top of the screen.Note: You must turn on Sync Library to download music from Apple Music to your library (go to Settings  > Music, then turn on Sync Library).Always download music: Go to Settings > Music, then turn on Automatic Downloads.Songs you add are automatically downloaded to iPhone.See download progress: On the Library screen, tap Downloaded Music, then tap Downloading.Note: If the music you’re downloading is available in Dolby Atmos, the Dolby button  appears next to the item, and you can download it either in Dolby Atmos or in stereo. To download music in Dolby Atmos when available, go to Settings  > Music, then turn on Download in Dolby Atmos.” Add music to iPhone and listen offline 

If so, does this happen with music downloaded on Dolby Atmos or all songs?Do you notice a trend in the music this occurs with? IE purchased music, from the same album?

Best wishes.

1 reply
Question marked as Top-ranking reply

Apr 8, 2022 1:41 PM in response to cburns4

Greetings, cburns4.

You’ve taken some great steps so far. To ensure we are on the same page, can you confirm that you download your tunes using the following steps?

“Download music from Apple Music to your iPhoneDownload a song, album, or playlist: Touch and hold music you’ve added to your library, then tap Download.After you’ve added a playlist or album, you can also tap the Download button at the top of the screen.Note: You must turn on Sync Library to download music from Apple Music to your library (go to Settings  > Music, then turn on Sync Library).Always download music: Go to Settings > Music, then turn on Automatic Downloads.Songs you add are automatically downloaded to iPhone.See download progress: On the Library screen, tap Downloaded Music, then tap Downloading.Note: If the music you’re downloading is available in Dolby Atmos, the Dolby button  appears next to the item, and you can download it either in Dolby Atmos or in stereo. To download music in Dolby Atmos when available, go to Settings  > Music, then turn on Download in Dolby Atmos.” Add music to iPhone and listen offline 

If so, does this happen with music downloaded on Dolby Atmos or all songs?Do you notice a trend in the music this occurs with? IE purchased music, from the same album?

Best wishes.

Songs won't play on Airplane Mode

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