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No return button available

Hi I have purchased 3 days ago an iPhone 12 with its case for my daughter birthday but she is not happy with the size and I want to return to purchase IPhone 13 Pro max, but I can’t see any return button and followed instruction on link mentioned in discussion before but I can see only still link of truck item bellow my purchase. Please let me know how to return back the item

iPhone 12

Posted on Apr 9, 2022 11:24 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 9, 2022 11:31 PM

OAttar Said:

"No return button available: Hi I have purchased 3 days ago an iPhone 12 with its case for my daughter birthday but she is not happy with the size and I want to return to purchase IPhone 13 Pro max, but I can’t see any return button and followed instruction on link mentioned in discussion before but I can see only still link of truck item bellow my purchase. Please let me know how to return back the item"

-------


Troubleshooting Returns:

Request a return through Apple Support, directly. These are just user-to-user forums. No one here has any say in returns or refunds (and that is a good thin, BTW). So, refer to the following...


Contact Apple Support:

For financial assistance, you need to take this up with Apple, yourself. These are User-to-User forums. No one here has access to you account (and that is a good thing, BTW). So, contact Apple Support. Just know that Apple is often resistant to giving returns. Ask the Apple Rep to perform a screensharing session with them, to show them this transaction.

Contacting Apple Support:

  • Contact Us - Choose Locations
  • Ask to Speak with the Apple Store Staff
  • Proceed from there as necessary
  • Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. And that makes sense because with the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Similar questions

1 reply
Question marked as Top-ranking reply

Apr 9, 2022 11:31 PM in response to OAttar

OAttar Said:

"No return button available: Hi I have purchased 3 days ago an iPhone 12 with its case for my daughter birthday but she is not happy with the size and I want to return to purchase IPhone 13 Pro max, but I can’t see any return button and followed instruction on link mentioned in discussion before but I can see only still link of truck item bellow my purchase. Please let me know how to return back the item"

-------


Troubleshooting Returns:

Request a return through Apple Support, directly. These are just user-to-user forums. No one here has any say in returns or refunds (and that is a good thin, BTW). So, refer to the following...


Contact Apple Support:

For financial assistance, you need to take this up with Apple, yourself. These are User-to-User forums. No one here has access to you account (and that is a good thing, BTW). So, contact Apple Support. Just know that Apple is often resistant to giving returns. Ask the Apple Rep to perform a screensharing session with them, to show them this transaction.

Contacting Apple Support:

  • Contact Us - Choose Locations
  • Ask to Speak with the Apple Store Staff
  • Proceed from there as necessary
  • Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. And that makes sense because with the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

No return button available

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