Returning Iphone within a week , for other colour, or refund and rebuy

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Level 1

12 points

Returning Iphone within a week , for other colour, or refund and rebuy

i see on the community if you are within the 14 days of purchase or delivery you can return it and get full refund. The page on apple.com quotes this

"How do I return an item?

If you’d like to return an item, click “Start a return” to ship the item back to us, or take it to any IE Apple Store. Once we’ve received your returned item, we’ll initiate your refund immediately. Learn more about Apple Returns & Refunds".

But i cant see anywhere to "Click" "Start a return". where is that on the site ? its not on the main menu that i can see anyway? anybody got a link, or are apple hiding it , hoping you give up ?

iPhone 13 Pro, iOS 16

Posted on Sep 25, 2023 10:20 AM

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Answer 1

FoxFifth

Level 10

472,095 points

Sep 25, 2023 10:40 AM in response to Johnner61

See the following from Returns & Refunds - Shopping Help - Apple

To return an item to Apple, sign in to your Order Listing page with your Apple ID and password.

After you sign in, you will see the items from your recent orders. Select an item to go to the order details page. From there, use the Start a Return link below your item and then click the Get Started button. On the next page, confirm the items from your order that you’d like to return and select the Initiate Your Return button.

Next, read the instructions and select the Print Return Label button to print your shipping and any required hazmat labels. If you’re shipping multiple boxes, use the Print Return Label button again to print new labels for each box. We recommend using the original packaging if you are returning a computer.

You can either schedule a pickup with the carrier or drop off the package at any of the carrier’s locations.

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Answer 2

FoxFifth

Level 10

472,095 points

Oct 1, 2023 10:35 AM in response to Johnner61

This is primarily a user-to-user support forum; other Apple users like you.

You may want to call Apple Sales Support at 1-800-MY-Apple.

Or see: Contact - Official Apple Support

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Answer 3

Johnner61 Author

Level 1

12 points

Sep 25, 2023 12:22 PM in response to FoxFifth

Very strange...it maybe the normal way, but under my orders, there is no wording of "start a return". But there is a "check return eligibility", and guess what when you click that ...it states "your item is no longer eligible for return". How beautiful Apple. My iphone arrived today from applie via DHL, and its already stating i cant return it, what sort of rubbish is that? Can somebody in Apple sort that out. thats ridiculous. Or are you discriminating against people from Ireland buying your products?

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Answer 4

Johnner61 Author

Level 1

12 points

Oct 1, 2023 9:58 AM in response to Johnner61

still nothing there under my order, for START A RETURN...so whats happening here Apple, why are you not letting me return an item within 14 days, when you dont allow the START A RETURN link on the page under my orders?

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Returning Iphone within a week , for other colour, or refund and rebuy

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