Sound but no picture when playing videos on safari
After updating iPhone 7, videos ‘play’ sound but have black/frozen screen. How to fix this?
iPhone 7
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After updating iPhone 7, videos ‘play’ sound but have black/frozen screen. How to fix this?
iPhone 7
Hello,
Thanks for posting in the Apple Support Communities!
While we understand you mentioned that this started after an update, are you on the latest iOS version as of today? If you see an update is available, be sure to complete a backup prior to installing as mentioned here: Update your iPhone, iPad, or iPod touch
Update your iPhone, iPad, or iPod touch wirelessly
1. Back up your device using iCloud or your computer.
2. Plug your device into power and connect to the internet with Wi-Fi.
3. Go to Settings > General, then tap Software Update.
4. If you see two software update options available, choose the one that you want to install.
5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.
If you are updated to the latest version of iOS, answer the following questions for a better understanding:
Have a great day!
Hello,
Thanks for posting in the Apple Support Communities!
While we understand you mentioned that this started after an update, are you on the latest iOS version as of today? If you see an update is available, be sure to complete a backup prior to installing as mentioned here: Update your iPhone, iPad, or iPod touch
Update your iPhone, iPad, or iPod touch wirelessly
1. Back up your device using iCloud or your computer.
2. Plug your device into power and connect to the internet with Wi-Fi.
3. Go to Settings > General, then tap Software Update.
4. If you see two software update options available, choose the one that you want to install.
5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.
If you are updated to the latest version of iOS, answer the following questions for a better understanding:
Have a great day!
Same problem here. IPhone7 just updated to 15.4.1. Now, no web videos display images but there is sound. This happens in Safari, Chrome, and Firefox. I have also tried disabling all advanced Safari features.
Sound but no picture when playing videos on safari