I can't verify my identity for Apple Pay

Hello parmis192,

You can find a great resource regarding verifying your identity here: Identity verification for Apple Card or Apple Cash

If you happen to be referring to Apple Cash, you may find the needed steps in the "How to verify your identity for Apple Cash" section of the above link.

As the page notes, if it was unsuccessful, you may try again and include the specified info. It also details the following info for users being unable to verify their identity:

If your identity is unable to be verified, you won't be able to use all the features of Apple Cash, including sending and receiving money and adding money to your Apple Cash balance.

You can use the money on your Apple Cash account to make purchases in stores, in apps, and on the web, and you can transfer money to your bank. 

Cheers.