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Touchbar on a MacBook Pro 2019, 13”

The Touch Bar is working, but there is no display. It’s totally black.

MacBook Pro 13″, macOS 12.3

Posted on Apr 10, 2022 1:32 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 11, 2022 6:30 AM

Mscupid wrote:

The Touch Bar is working, but there is no display. It’s totally black.


<MacBook Pro 2019, 13” >


On the Intel Mac try both:


—resetting the SMC How to reset the SMC of your Mac - Apple Support


— resetting NVRAM/PRAM Reset NVRAM or PRAM on your Mac - Apple Support

(get at least two-three rounds of the chimes when holding the NRAM Reset)



If no resolve it typically indicates a hardware issue.


You can try the user Diagnostic...not as definitive as Apple's own AST2 (Apple Service Toolkit) back bench diagnostic, but may kick out an error code.


Use Apple Diagnostics to test your Mac

Use Apple Diagnostics to test your Mac - Apple Support



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

https://locate.apple.com/country



1 reply
Question marked as Top-ranking reply

Apr 11, 2022 6:30 AM in response to Mscupid

Mscupid wrote:

The Touch Bar is working, but there is no display. It’s totally black.


<MacBook Pro 2019, 13” >


On the Intel Mac try both:


—resetting the SMC How to reset the SMC of your Mac - Apple Support


— resetting NVRAM/PRAM Reset NVRAM or PRAM on your Mac - Apple Support

(get at least two-three rounds of the chimes when holding the NRAM Reset)



If no resolve it typically indicates a hardware issue.


You can try the user Diagnostic...not as definitive as Apple's own AST2 (Apple Service Toolkit) back bench diagnostic, but may kick out an error code.


Use Apple Diagnostics to test your Mac

Use Apple Diagnostics to test your Mac - Apple Support



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

https://locate.apple.com/country



Touchbar on a MacBook Pro 2019, 13”

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