New AirPods are paired to another email address
I bought new AirPods at Best Buy but they say they’re paired to another e mail address. Not mine.
[Re-Titled by Moderator]
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You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I bought new AirPods at Best Buy but they say they’re paired to another e mail address. Not mine.
[Re-Titled by Moderator]
Marianadine Said:
"New AirPods are paired to another email address: I bought new AirPods at Best Buy but they say they’re paired to another e mail address. Not mine."
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Return then Get these From Apple:
Return these to BestBuy. It seems they sold you a device that was never disassociated to someone's account. The Store Clerck should have known better, by looking into this. Once returned, get this from Apple, to avoid issues like this from happening.
Marianadine Said:
"New AirPods are paired to another email address: I bought new AirPods at Best Buy but they say they’re paired to another e mail address. Not mine."
-------
Return then Get these From Apple:
Return these to BestBuy. It seems they sold you a device that was never disassociated to someone's account. The Store Clerck should have known better, by looking into this. Once returned, get this from Apple, to avoid issues like this from happening.
New AirPods are paired to another email address