Apple Event: May 7th at 7 am PT
Hi..
just get myself a new MacBook Air M1, and found this problem.
the keyboard and trackpad stop working (not responding) after it sleep or close the lid.
the power button still work, so I still can restart it when it freeze.
already try reset the SMC, update the OS. and it still do the same.
anyone had the same problems, and found the solution?
MacBook Air 13″, macOS 12.3
Hi,
Try to check your Trackpad and Keyboard with Apple Diagnostics if it reports TrackPad and Keyboard related error(NDK001, NDK003, NDK004, and NDR001, NDR003 to NDR006).
Use Apple Diagnostics to test your Mac - Apple Support
If it reports error or not, I recommend to make Genius Bar reservation or find local Apple Authorized Service Provider to be examined your MacBook Air there. As far as I know, it's free if you just examine your MacBook Air.
Genius Bar Reservation and Apple Support Options - Apple
Apple - Find Locations - Location Selector
Hi,
Try to check your Trackpad and Keyboard with Apple Diagnostics if it reports TrackPad and Keyboard related error(NDK001, NDK003, NDK004, and NDR001, NDR003 to NDR006).
Use Apple Diagnostics to test your Mac - Apple Support
If it reports error or not, I recommend to make Genius Bar reservation or find local Apple Authorized Service Provider to be examined your MacBook Air there. As far as I know, it's free if you just examine your MacBook Air.
Genius Bar Reservation and Apple Support Options - Apple
Apple - Find Locations - Location Selector
thank you for the reply.. just diagnose it, and it said there is no issue.
but when I close the lid, and open it again, it started to freeze again.
reinstall the OS but still no luck.
I'm planing to go to the official store near me tomorrow. wish me luck..
keyboard and trackpad not working after sleep
