Hi
Macbook air (apple 1 chip) Monterey 12.3 keeps freezing every time it enters sleeping mode. Afterwards I can only right click on everything. When the computer restarts it is working again.
Anyone know what to do about it?
Best Regards
MacBook Air 13″, macOS 12.3
Hello Pips_M,
We appreciate your response and providing us this information. Could your confirm if you've tried restarting your MacBook Air in safe mode? We provided you with that article in our initial reply. It’s a way to start up your Mac so it performs certain checks, repairs, emptying of system cache, and prevents some software from automatically loading. Please note that it will take longer than normal for your computer to load. Also, your screen may flash and change colors. Do not be alarmed this is normal behavior when accessing safe mode.
Once in safe mode, check to see if the same behavior continues when placing your Mac in sleep and then waking it back up. Sometimes safe mode can successfully resolve some issues. With this being said, after testing in safe mode, restart and log in as normal to see if that helps resolve the issue.
If the issue is present in safe mode or remains after booting back to normal, we will have you test a new user account next. This can help isolate if this is a user-specific issue, or a system-wide issue. Here’s how: Set up users, guests, and groups on Mac
Let us know the results.
Best!
Hello Pips_M,
We appreciate your response and providing us this information. Could your confirm if you've tried restarting your MacBook Air in safe mode? We provided you with that article in our initial reply. It’s a way to start up your Mac so it performs certain checks, repairs, emptying of system cache, and prevents some software from automatically loading. Please note that it will take longer than normal for your computer to load. Also, your screen may flash and change colors. Do not be alarmed this is normal behavior when accessing safe mode.
Once in safe mode, check to see if the same behavior continues when placing your Mac in sleep and then waking it back up. Sometimes safe mode can successfully resolve some issues. With this being said, after testing in safe mode, restart and log in as normal to see if that helps resolve the issue.
If the issue is present in safe mode or remains after booting back to normal, we will have you test a new user account next. This can help isolate if this is a user-specific issue, or a system-wide issue. Here’s how: Set up users, guests, and groups on Mac
Let us know the results.
Best!
Hi Pips_M,
Does the Mac stop responding when you initiate Sleep by clicking Apple menu () > Sleep, when it goes idle, or both? This would help narrow things down a bit.
Also, to verify, does the keyboard stop responding as well as trackpad scrolling?
Try booting your Mac into safe mode to test and see if you can replicate the issue then. This helps in ruling out a few possible software causes: How to use safe mode on your Mac
You can exit safe mode after testing by clicking Apple menu () > Restart.
Let us know how it goes. Take care.
Hi ryane77
thanks for your answer :-)
Both when entering sleepmode from the menu (even for a few seconds), or when it automatically enters sleepmode or the screen is closed, both mouse and trackpad stop working.
I can still move the cursor around on the screen. And also right click both. But the left click is not working. If I left click it keeps the click ‘active’. Like as if you keep holding the mouse/trackpad down.
The keyboard is still working fine.
When I restart the mac works fine.
It is only 3 months old so probably not because it is used too much :-)
Hi Sharon_419
It looks like the safe start worked. It has not frozen when sleeping the last hours.
So thank you :-)
Regards
Hey Pips_M,
We're glad the issue has been resolved. If you need our assistance again, please don't hesitate to reach back out to us.
Cheers!
Mousepad and mouse freezes after sleeping mode
