Cannot delete an app.

It's stuck on the Keep | Delete screen and that won't clear. My phone is unusable because I get get passed the prompt. I can't even power off. Has anyone seen this?

Posted on Apr 12, 2022 5:40 PM

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Question marked as Top-ranking reply

Posted on Apr 12, 2022 6:00 PM

You need to force restart the phone; Depending on your iPhone model:


On an iPhone 8 or later (including the original SE and SE 2020):

  • Press and quickly release VOLUME UP
  • Press and quickly release VOLUME DOWN
  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.


  • On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
  • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.


3 replies
Question marked as Top-ranking reply

Apr 12, 2022 6:00 PM in response to ZBT008

You need to force restart the phone; Depending on your iPhone model:


On an iPhone 8 or later (including the original SE and SE 2020):

  • Press and quickly release VOLUME UP
  • Press and quickly release VOLUME DOWN
  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.


  • On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
  • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.


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Cannot delete an app.

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