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my iphone 8 was dropped and the screen is black. the phone is still on I can hear it ring , but no picture / anything on the screen. I scared that if I turn it off a cant see the screen to input my pin number to reopen the phone. what can I do?.

my iphone 8 was dropped and the screen is black. the phone is still on I can hear it ring , but no picture / anything on the screen. I'm scared that if I turn it off a cant see the screen to input my pin number to reopen the phone. what can I do?.


iPhone 8, iOS 15

Posted on Apr 12, 2022 11:28 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 13, 2022 12:50 AM

Unless you had Never as the timeout interval the phone is locked already.

You will have to have it repaired and when you get it back you will probably have to wipe it and restore your last backup


First try a Forced restart Force restart iPhone – Apple Support (UK)

If no better you should arrange a repair iPhone Repair - Official Apple Support

Or

 Contact - Official Apple Support

Anything other than Screen or Battery may be a replacement phone and the price is in the article under "Other damage"


When it comes back see also

iPhone unavailable, Passcode forgotten, iphone Locked, or Disabled

You can sometimes remedy this without a computer if on iOS 15.2 or later by tapping on "erase iPhone" , but you will still need the Apple ID password. It will WIPE the phone, no choice!

How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support

video

https://youtu.be/7s8-zLG9ySQ

 

 ios 15.1 and earlier:

If you've forgotten your iPhone passcode – Apple Support (UK)




3 replies
Question marked as Top-ranking reply

Apr 13, 2022 12:50 AM in response to lizpansini

Unless you had Never as the timeout interval the phone is locked already.

You will have to have it repaired and when you get it back you will probably have to wipe it and restore your last backup


First try a Forced restart Force restart iPhone – Apple Support (UK)

If no better you should arrange a repair iPhone Repair - Official Apple Support

Or

 Contact - Official Apple Support

Anything other than Screen or Battery may be a replacement phone and the price is in the article under "Other damage"


When it comes back see also

iPhone unavailable, Passcode forgotten, iphone Locked, or Disabled

You can sometimes remedy this without a computer if on iOS 15.2 or later by tapping on "erase iPhone" , but you will still need the Apple ID password. It will WIPE the phone, no choice!

How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support

video

https://youtu.be/7s8-zLG9ySQ

 

 ios 15.1 and earlier:

If you've forgotten your iPhone passcode – Apple Support (UK)




my iphone 8 was dropped and the screen is black. the phone is still on I can hear it ring , but no picture / anything on the screen. I scared that if I turn it off a cant see the screen to input my pin number to reopen the phone. what can I do?.

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