Apple series 6 Watch will not charge

If it’s still under limited warranty it is supposed to be repaired free of charge. However I have just had my repair refused as the screen is also scratched. It seems they will not honour the warranty for repairs without the customer paying for a new screen whether they want/need one or not.

I would guess that you screen is not only scratched but is has small fissures and the frame is damaged hence your warranty is voided. I assume since you posted here that you have the same problem with charging?

Yes it’s stopped charging / working. The scratches are not visible when wearing and using the Watch and don’t affect the visibility of the apps etc. . Support did not say the frame was damaged just the scratches. Not a year old but I can’t have it repaired without paying for a new screen I don’t want to or need. I imagine a lot of people have scratches and would find the same.

I'm not able to examine your watch so I really can't say, Apple technicians examine them all the time. Only thing you can do at this point is to call AppleCare back and either ask for a supervisor or to be transferred to Customer Service.

I have done all that. They will not fix it. Won’t even try unless I pay in advance and yet the scratches might not even be a problem. But If the OP has a scratch less screen they should get the fault done free of charge.

Click on the Get Support link at the top right of this page to start the service process.

You clicked on the Get Support link and it didn't take you to Apple Support?