Folder won't close

I have a folder that opens whenever I restart my computer and clicking to close, minimize or maximise it does absolutely nothing. The folder is not locked.

iMac 27″, macOS 12.3

Posted on Apr 13, 2022 8:55 AM

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Question marked as Top-ranking reply

Posted on Apr 13, 2022 9:30 AM

Please restart the computer in Safe Mode per the directions in the  How to use safe mode on your Mac - Apple Support link.


Note: If you are using a wireless keyboard please either plug it in using the supplied Lightning cable that shipped with it. If you are using a legacy keyboard or a third-party keyboard that does not have re-charging abilities, please use any USB keyboard. Also note that a Safe Mode restart may require you to hold down the shift key for up to 5 minutes before the computer starts in Safe Mode. You will know it is in Safe Mode when you see “Safe Mode” in the upper right of the display.


Next, please restart normally and please retest.

1 reply
Question marked as Top-ranking reply

Apr 13, 2022 9:30 AM in response to girlmama

Please restart the computer in Safe Mode per the directions in the  How to use safe mode on your Mac - Apple Support link.


Note: If you are using a wireless keyboard please either plug it in using the supplied Lightning cable that shipped with it. If you are using a legacy keyboard or a third-party keyboard that does not have re-charging abilities, please use any USB keyboard. Also note that a Safe Mode restart may require you to hold down the shift key for up to 5 minutes before the computer starts in Safe Mode. You will know it is in Safe Mode when you see “Safe Mode” in the upper right of the display.


Next, please restart normally and please retest.

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Folder won't close

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