iPhone working but screen is black

Question

iPhone working but screen is black

I have an iPhone XS that seems to be working fine, but the screen is black, I can hear the sounds when I try to unlock the iPhone.

I have tried:

To press the button volume (+) then volume (-) then keep on pressing the power button until the iPhone enters to recovery mode, because I did connect it to my Mac, but the logo does not appear.
I tried to update the iPhone in recovery mode to the latest update iOS 15.4.1, and it did restart afterward but the phone stays on black screen.

The only last option left is to reset the iPhone to factory settings but I'm afraid of losing my data and the phone would stay in the same state.

EDIT:

I tried to reset the iPhone to factory settings but that did not help as well.

Posted on Apr 14, 2022 5:29 AM

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Answer 1

ProustGiulio

Level 10

210,928 points

Apr 14, 2022 5:33 AM in response to Safiy Errahmane

Reading the troubleshooting steps you already performed (to no avail), I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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Answer 2

kb1951

Level 10

126,317 points

Apr 14, 2022 5:33 AM in response to Safiy Errahmane

It sounds like you tried this: If your iPhone won't turn on or is frozen – Apple Support (UK). Since you are still having a problem, I would suggest that you get an appointment at an Apple Store for help with this.

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iPhone working but screen is black

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