My apple keeps asking me for billing address and wotn let me download games i bought before

Both my ipads

iPad, iPadOS 15

Posted on Apr 14, 2022 11:51 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 15, 2022 10:56 AM

Hello pieljoe,


We recommend using the troubleshooting steps below which are aimed at resolving issues with both downloading your apps and also possible billing related issues:


Open the App Store and sign in
If a blue account button appears at the top of the App Store, you might not be signed in. Tap it and sign in with your Apple ID. Learn what to do if you forgot your password.
Learn what to do if you can't open the App Store.
iPhone showing the App Store with the account button in the top right corner.
Manually update the app
In the App Store, try to update the app manually.
 
Check your payment method
You might need to have a payment method on file, even if the app that you want to download is free. See what payment method you have on file and make sure that it isn't expired, declined, or failed.
If you can't update apps and you see a message that says “your account is disabled in the App Store,” there might be a problem with your payment method. Contact Apple Support for assistance.
 
Prioritize the download
From the Home Screen, touch and hold the app. From the menu that appears, choose Prioritize Download.
iPhone showing the options to Prioritize Download, Pause Download, and Cancel Download.
Restart your device
Restart your iPhone or restart your iPad.
Then check to see if you can download or update apps.
 
Contact Apple
If you still can't download or update apps on your iPhone or iPad, contact Apple Support.

 

For more details: If you can’t download or update apps on your iPhone or iPad


All the best.

1 reply
Question marked as Top-ranking reply

Apr 15, 2022 10:56 AM in response to pieljoe

Hello pieljoe,


We recommend using the troubleshooting steps below which are aimed at resolving issues with both downloading your apps and also possible billing related issues:


Open the App Store and sign in
If a blue account button appears at the top of the App Store, you might not be signed in. Tap it and sign in with your Apple ID. Learn what to do if you forgot your password.
Learn what to do if you can't open the App Store.
iPhone showing the App Store with the account button in the top right corner.
Manually update the app
In the App Store, try to update the app manually.
 
Check your payment method
You might need to have a payment method on file, even if the app that you want to download is free. See what payment method you have on file and make sure that it isn't expired, declined, or failed.
If you can't update apps and you see a message that says “your account is disabled in the App Store,” there might be a problem with your payment method. Contact Apple Support for assistance.
 
Prioritize the download
From the Home Screen, touch and hold the app. From the menu that appears, choose Prioritize Download.
iPhone showing the options to Prioritize Download, Pause Download, and Cancel Download.
Restart your device
Restart your iPhone or restart your iPad.
Then check to see if you can download or update apps.
 
Contact Apple
If you still can't download or update apps on your iPhone or iPad, contact Apple Support.

 

For more details: If you can’t download or update apps on your iPhone or iPad


All the best.

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My apple keeps asking me for billing address and wotn let me download games i bought before

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