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cookinqn Author

Level 1

4 points

my cellphone is frozen after ios download

I downloaded the new ios and my phone is frozen nothing works and I cant restart

Posted on Apr 14, 2022 1:54 PM

Top-ranking reply

LD150

Level 10

91,157 points

Posted on Apr 14, 2022 2:11 PM

First try a Forced restart

Force restart iPhone – Apple Support (UK)

If no better

Backup, restore to factory, and restore from backup

If you can import your media to Photos or iTunes in a computer and copy important documents to a cloud server it will give you some resilience in case the restore from backup fails,

(You should have backed up before updating anyway)

(1) How to back up your iPhone, iPad, and iPod touch - Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings - Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

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my cellphone is frozen after ios download

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