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My Face ID is not working on my iPhone

My Face ID not working


[Re-Titled by Moderator]

iPhone 11, iOS 15

Posted on Apr 16, 2022 4:14 PM

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Question marked as Top-ranking reply

Posted on Apr 16, 2022 4:35 PM

If your Face ID is not working, see this, If Face ID isn't working on your iPhone or iPad Pro - Apple Support and this If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support. If neither help, then use the Get Support link at the top of the page here to contact Apple Support for service, or make a Genius Bar appointment at your nearest Apple Store. 

2 replies
Question marked as Top-ranking reply

Apr 16, 2022 4:35 PM in response to stef2005

If your Face ID is not working, see this, If Face ID isn't working on your iPhone or iPad Pro - Apple Support and this If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support. If neither help, then use the Get Support link at the top of the page here to contact Apple Support for service, or make a Genius Bar appointment at your nearest Apple Store. 

Apr 16, 2022 4:32 PM in response to stef2005

Try the following:


Update your iPhone. 📲



If that didn’t help, then try a Hard Reset:


  1. Press volume up (quickly)
  2. Press volume down (quickly)
  3. Press and hold the power button until the Apple logo ( ) appears


If that didn’t work, it could be a hardware issue. ⚠️


Get expert service and support at the Genius Bar.




My Face ID is not working on my iPhone

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