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Face ID is not working on my iPhone

My Face ID is not working


[Re-titled by Moderator]

iPhone 12 Pro

Posted on Apr 3, 2023 1:18 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 3, 2023 1:37 AM

If your iPhone reports that Face ID is disabled, start by checking if your iPhone is fully updated.


Go to SettingsGeneralSoftware Update


You can find more useful information here:

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


2 replies

Apr 3, 2023 1:37 AM in response to crislie

If your iPhone has a history of Camera replacement / Repair / Service from an un-authorised service provider then the only option that you have is to take the device to...


Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:


Find Locations - Location Selector - Apple


Contact Apple for support and service - Apple Support 


Get a Genius Bar Reservation and Apple Support Options - Apple


Contact Genius Bar.

Manage Reservations - My Reservations - Apple



Parts and service history

With iOS 15.2 and later and iPhone XR, iPhone XS models, and later—including iPhone SE (2nd and 3rd generation)—you can go to Settings > General > About for the parts and service history of your iPhone. You can also find out if the battery has been replaced. If the replacement was done using genuine Apple parts and processes, "Genuine Apple Part" will appear next to Battery.



Do you have a disabled Face ID alert on your device?

Please read the "What to do Next" section in this link, if nothing works as per the instruction given in this link --> If an alert says Face ID has been disabled on your iPhone or iPad Pro



The link on top of this page which you had visited, before posting this question here, is shown under the "Related Article” that may have given you an answer.


You need to mention which part of the article was not clear to you.



Face ID is not working on my iPhone

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