Want to highlight a helpful answer? Upvote!
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
‘There’s a problem loading this video. If this continues, check your internet connection.’
I purchased a movie on Apple TV (on my Smart tv) and it keeps playing briefly and then freezing with this message.
The internet connection is not the issue and I can watch other shows and purchases on AppleTV, so it’s very strange.
Any suggestions would be appreciated ?
Thank you
I also have a Samsung Smart Tv and have issues with Belfast and Marry Me giving video
not available error. had no issue with House of Gucci or King Richard which are Dolby vision so don’t think it’s that issue for me.
have never had an issue with any movies until this week
I also have a Samsung Smart Tv and have issues with Belfast and Marry Me giving video
not available error. had no issue with House of Gucci or King Richard which are Dolby vision so don’t think it’s that issue for me.
have never had an issue with any movies until this week
If your issue seems to be with a specific title from Apple Media Services, then contact the staff about that.
I am also having this with Belfast but I'm also having wider issues. Out of interest what are you watching on? I'm having issues with all purchases titles that are Dolby Vision not playing in HDR or 4K on my Samsung Smart TV (which doesn't support Dolby Vision). I've purchases 2 titles since the issue. Belfast is a Dolby Vision title and only plays for about 5 seconds before giving the 'video unavailable' error but plays fine on the smaller bedroom Dolby Vision supporting TV. I also bought Sing 2 which is standard HDR and this plays (albeit not in HDR or 4k). You might want to check your r purchased titles to check if they are still plying in HDR/4k I'd applicable.
Video Not Available
