iCloud storage full but won’t let me add storage

I have done it all!

i can’t receive email and such because my iCloud storage is full.

when I click on " upgrade " it just says " cannot connect "

my internet connection is strong, date and time are right, I’ve restarted my iPhone more times than I can count. I have sign out of my Apple ID and signed back in, I have reset all my network settings… and I still can’t upgrade my iCloud storage plan… I need help, I really need to receive emails and such, thank you.

iPhone 13 Pro Max

Posted on Apr 18, 2022 4:58 AM

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Top-ranking reply

Level 8

38,611 points

Posted on Apr 18, 2022 8:27 PM

Hi Marie_bahamas,

welcome to the Apple Community.

Wondering which iOS version is installed on your iPhone.

Seems iCloud requires iOS 15

System requirements for iCloud – Apple Support (AU)

Here's where to check where there are / are no outages stopping you from connecting

Apple - Support - System Status

Info. on connecting:

If you can't connect or sign in to iCloud - Apple Support

You might want to try upgrading to iCloud +

(iCloud+ is Apple’s premium cloud subscription service.)

Upgrade to iCloud+ – Apple Support (AU)

More info:

iCloud+ plans and pricing - Apple Support

How to: Manage your iCloud storage - Apple Support

If needed:

You might want to Contact the iCloud Support team

(ie: click the "Get Support" link at bottom right on their webpage (link below)

iCloud - Official Apple Support

All the best :-)

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1 reply

Top-ranking reply

Level 8

38,611 points

Apr 18, 2022 8:27 PM in response to Marie_bahamas

Hi Marie_bahamas,

welcome to the Apple Community.

Wondering which iOS version is installed on your iPhone.

Seems iCloud requires iOS 15

System requirements for iCloud – Apple Support (AU)

Here's where to check where there are / are no outages stopping you from connecting

Apple - Support - System Status

Info. on connecting:

If you can't connect or sign in to iCloud - Apple Support

You might want to try upgrading to iCloud +

(iCloud+ is Apple’s premium cloud subscription service.)

Upgrade to iCloud+ – Apple Support (AU)

More info:

iCloud+ plans and pricing - Apple Support

How to: Manage your iCloud storage - Apple Support

If needed:

You might want to Contact the iCloud Support team

(ie: click the "Get Support" link at bottom right on their webpage (link below)

iCloud - Official Apple Support

All the best :-)

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iCloud storage full but won’t let me add storage

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