My old MAcpro seems to be jammed when turning on and line only moves 25 percent and no further even after one hour. Does this mean my OS system is corrupted? Using my new apple laptop, can I request apple support to check on my old computer from their side to see what the problem is?
MacBook Pro 13″, OS X 10.10
We can likely help you. Have you tried:
Apple logo
Learn what to do if your Mac starts up to an Apple logo or progress bar.
Above from:
If your Mac doesn't start up all the way - Apple Support
What specific (model and year) MacBook Pro do you have?
For the future not you post inthe Map Pro desktop forum.
"checking from another computer" requires most of MacOS to be operational.
It sounds like your startup has not progressed to that point yet.
Thanks for help. I watched a Youtube video and from it was able to restart old computer and do not need to work from another computer.
Using my new computer to communicate, can apple support tell me status of my old laptop which seems to be jammed when loading after turning on?
