Touch ID fails to process Apple Pay

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Level 1

89 points

Touch ID fails to process Apple Pay

14" MacBook Pro, MacOS 12.3.1. uses Touch ID to process Apple Pay. Alas, it works on once per reboot, or requires a fresh reboot to work.

When it works it works. It will work every time after a system restart. Otherwise, it accepts the fingerprint and then fails to do anything. Turning Use Touch ID for Apple Pay off in system preferences results in a request to double-click Touch ID--a problem on MacBook that uses the TouchID button to restart the system! If I do many to double-click Touch ID, I get a request to enter my admin password. That results in nothing happening (same as accepting the fingerprint).

It seems there is a bug in Safari's processing for Apple Pay that can't be reset with anything less than a system restart.

MacBook Pro 14″, macOS 12.3

Posted on Apr 18, 2022 7:07 AM

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Answer 1

justin_900

Community Specialist

Apr 19, 2022 9:19 AM in response to Murph Sewall

Hello Murph Sewall,

Welcome to Apple Support Communities!

We understand the Touch ID only works after a restart when using Apple Pay in Safari on your Mac.

We can help make sure you're taking these steps to Pay with Apple Pay in Safari on Mac - Apple Support

If the issue continues, please reach out to an Apple Support advisor for further assistance: Get Support

Please let us know if you have further questions.

Cheers!

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Answer 2

Apr 19, 2022 2:21 PM in response to Murph Sewall

Hello Murph Sewall,

Based on the information you provided and the steps already performed, we would suggest that you reach out to Apple Support.

Here is how to reach them: Contact Apple Support

They will be in the best position to assist further.

Have a good day.

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Answer 3

Murph Sewall Author

Level 1

89 points

Apr 19, 2022 2:16 PM in response to justin_900

Am aware of all that. Did all that. The problem persists. It's a bug in Safari that perhaps isn't fully prepared for the combination of both a 14 inch MacBook Pro that has Touch ID built into both power on and sign on plus an Apple Watch. I'd be happier if I could return to using Apple Pay with my Watch rather than fool with an unreliable Touch ID.

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Touch ID fails to process Apple Pay

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