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Since upgrading to iOS 15.4.1 my Graphic app crashes when trying to use certain menu functions (copy, duplicate, merge, opacity, delete). Is anyone else experiencing this? I have emailed Graphic’s help@support.com about this but haven’t received an answer yet.
The first thing I'd try with any third-party app is deleting the app and reinstalling it.
Also, "help@support.com" doesn't sound like a real email address. Are you sure it's the right address for the developer of that app?
Contact a third-party vendor - Apple Support
The first thing I'd try with any third-party app is deleting the app and reinstalling it.
Also, "help@support.com" doesn't sound like a real email address. Are you sure it's the right address for the developer of that app?
Contact a third-party vendor - Apple Support
Thanks so much for your response, Idris.
Of course, the correct email is help@graphic.com. (Couldn’t remember it when I was writing my question to the Apple forum, so I made a guess.😶) But I did actually send my Graphic help request to the correct address.
If I delete the app and reinstall it, will I lose all my Graphic files? That would be a disaster. Or will those .iDraw files remain available in the Cloud Graphic folder?
Glad to hear that you have the right address.
I'm sorry but I don't know anything about that particular app to know where or how it stores data.
iOS 15.4.1 and Graphic app on iphone
