You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Shelley Schreiber
Shelley Schreiber Author
User level: Level 1
49 points

iOS 15 on iPhone 12 Pro issue with Graphic app

Since upgrading my iPhone 12 Pro to iOS 15.4.1 (and now at 15.5), my Graphic app crashes when trying to use the Layers Action Menu (copy, duplicate, merge, opacity, delete). This is the only problematical function when using the app.


This app was originally Autodesk iDraw then was acquired by Picta and renamed Graphic.


The Layers Action Menu functions perfectly on my iPhone 6 (iOS 12.5.5), ipad (9.3.5) and Mac Pro (10.11.6). So I can only assume that iOS 15 messed up the Layers Action Menu.


Is anyone else having this problem? Can Apple investigate this and fix this in the iOS?







Posted on Jul 15, 2022 1:03 PM

Reply
Question marked as Top-ranking reply
User profile for user: IdrisSeabright
IdrisSeabright
User level: Level 10
169,691 points

Posted on Jul 15, 2022 2:11 PM

The first thing to try is to delete the app and reinstall it. If that doesn't help, you're next move would be to contact the developer of the app and let them know what's going on.


How to contact an app developer - Apple Support


This is a user-to-user technical support forum. Apple's participation here is minimal.

View in context

Similar questions

3 replies
Question marked as Top-ranking reply
User profile for user: IdrisSeabright
IdrisSeabright
User level: Level 10
169,691 points

Jul 15, 2022 2:11 PM in response to Shelley Schreiber

The first thing to try is to delete the app and reinstall it. If that doesn't help, you're next move would be to contact the developer of the app and let them know what's going on.


How to contact an app developer - Apple Support


This is a user-to-user technical support forum. Apple's participation here is minimal.

Reply
User profile for user: Shelley Schreiber
Shelley Schreiber Author
User level: Level 1
49 points

Jul 15, 2022 4:22 PM in response to IdrisSeabright

I am reluctant to delete and reinstall because that will delete all my work, which is substantial.


The developer of the app’s company, Picta, is no longer in business, does not reply and cannot be contacted. https://www.sos.wa.gov/corps/business.aspx?ubi=604209847


I already contacted Apple developer and they have no record of me acquiring the app from the App Store and never replied to my attempt to contact them.


So now what recourse do I have? Who in Apple can I contact?

Reply
User profile for user: IdrisSeabright
IdrisSeabright
User level: Level 10
169,691 points

Jul 18, 2022 6:10 AM in response to Shelley Schreiber

Unfortunately, if the app has been abandoned by its developer, there's not really anyone to contact. Apple doesn't provide dedicated support for third-party abandonware. I would suggest trying to save any files from the app to a standard file format so that at least you don't lose them.


You might also try searching the web to see if there are other people out there who have run into the same problem and who may have suggestions.

Reply

iOS 15 on iPhone 12 Pro issue with Graphic app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up