my airpod pro is not charging and doesn't respond.

• Call Apple Support at 1-800-APLCARE.

But bear in mind that this 1800 number is only for use in the US. Each country has its own Apple Support number and is listed in Contact Apple for support and service.

alfarsaie Said:

"my airpod pro is not charging and doesn't respond. any suggestions on how to fix it?"

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Troubleshooting AirPods Power:

A. A Few Links to Visit:

• Start Here: Charge your AirPods with Charging Case and Learn about Battery Life - Apple Support

• If your AirPods Won’t Charge - Apple Support

• How to Clean your AirPods and EarPods - Apple Support

B. Try the Following Tasks:

• Hold Down the Button on the case for about 15 seconds.

• Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)

• Remove the AirPod from the Case, then place it back in the charger. Perhaps it need to resync with he charger.

Apple has some diagnostics in the support document If your AirPods won’t charge.

The last point in the article is to contact Apple Support.

Click ▶︎ AirPods won’t charge. 

Need more help?

• Call Apple Support at 1-800-APLCARE.
• Contact Apple Support.
• Chat using Messages.