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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I intend to trade in my old iPhone for a new one, so I am kind of confused how to trade in the old one. If I order the new one online and when it arrives, how am I supposed to trade in, send it myself or Apple to send someone to picks it up?
iPhone 11, iOS 14
When you get the new one, Apple will send you (separately) a return package with the appropriate label, and you have 14 days to ship it back.
See the section FAQ at the bottom of this support page:--> Apple Trade In - Apple
Regards
Giulio
My pleasure :)
How to trade in
