You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
For the last 3 months my iPhone 6 Plus freezes in the middle of ordinary activities. No new apps have been installed for years. iOS is the latest version, 12.5.5. Performed system reset but that did not help. Thanks.
iPhone 6 Plus
iPhone 6 Plus is an outdated iPhone (9 september 2014), > 7 years old, which also affects the battery life. That may be the cause of the problem.
It is possible to have the battery replaced, the battery can be replaced by Apple or an Apple Authorized Service Provider.
See this Apple article:
https://support.apple.com/iphone/repair/service/battery-power
If you are going to replace the battery, by Apple or an Apple Authorized Service Providers read this Apple article:
Get your iPhone, iPad, or iPod touch ready for service
Get your iPhone, iPad, or iPod touch ready for service - Apple Support
iPhone 6 Plus is an outdated iPhone (9 september 2014), > 7 years old, which also affects the battery life. That may be the cause of the problem.
It is possible to have the battery replaced, the battery can be replaced by Apple or an Apple Authorized Service Provider.
See this Apple article:
https://support.apple.com/iphone/repair/service/battery-power
If you are going to replace the battery, by Apple or an Apple Authorized Service Providers read this Apple article:
Get your iPhone, iPad, or iPod touch ready for service
Get your iPhone, iPad, or iPod touch ready for service - Apple Support
Rob Fuentes wrote: "The battery is the original. The maximum capacity is 74%..."
74% is not healthy and is to be expected in a 7½ year-old battery. Have the battery replaced and all will be well:
About genuine iPhone batteries
(Articles found by searching Apple's Knowledge Base.)
õ¿õ¬
Check the range of the mobile network, see this Apple article: If you see No Service or Searching on your iPhone or iPad
If you see No Service or Searching on your iPhone or iPad - Apple Support
Check also the Wi-Fi network, see the following Apple articles:
Connect to Wi-Fi on your iPhone, iPad, or iPod touch
Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network
If your iPhone, iPad, or iPod touch won't connect to a Wi-Fi network - Apple Support
Recommended settings for Wi-Fi routers and access points
Recommended settings for Wi-Fi routers and access points - Apple Support
If you need help with your Wi‑Fi password
If you need help with your Wi‑Fi password - Apple Support
If they are On, turn Off Hotspot & VPN.
FYI, replaced the battery and freezing no longer occurs. Unfortunately two other problems, which I'd hoped to be related to worn out battery, have persisted: failure of Maps to load directions and failure of Siri to answer questions when we are not using Wi-Fi. Siri says: "I'm having trouble with the connection. Please try again in a moment." I suppose both could be due to this phone being 3G only. Will call our cellular company, Consumer Cellular.
Rob ~ Does your iPhone 6 Plus still have its original 7½ year-old battery?
And what's the Maximum Capacity % here?...
Settings > Battery > Battery Health
õ¿õ¬
The battery is the original. The maximum capacity is 74%. BTW, the 16G hard drive has 7 G of data.
Thank you. Will look into that.
How to stop recurrent freezes on iPhone 6 Plus
