You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

lainie116 Author

Level 1

4 points

How do I download video/pictures sent through text when this is showing?

iPhone XR, iOS 15

Posted on Apr 19, 2022 3:29 PM

Top-ranking reply

Axel Foley

Level 10

149,568 points

Posted on Apr 19, 2022 10:02 PM

You can try tapping on those icons and see whether that starts the download process. If it does not then ask the sender to send the pictures/videos again.

You can also Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

View in context

How do I download video/pictures sent through text when this is showing?

Similar questions