You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: A_Brandt
A_Brandt Author
User level: Level 1
5 points

Video sent by text

Why am I suddenly unable to open video files sent via text. These are family vacation videos and photos that I cannot open.

iPhone 14 Pro

Posted on May 8, 2023 6:05 PM

Reply
Question marked as Top-ranking reply
User profile for user: H1290
H1290
User level: Level 5
6,342 points

Posted on May 8, 2023 7:24 PM

Hello A_Brandt!


Please ensure that iCloud Photos is turned on:


Turn on iCloud Photos


Make sure that you set up iCloud and sign in to iCloud with the same Apple ID on all of your devices. 


On your iPhone, iPad, or iPod touch

  1. Go to Settings > [your name].
  2. Tap iCloud.
  3. Tap Photos, then tap the switch next to Sync this [device].


I hope this is helpful. Good Luck!

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: H1290
H1290
User level: Level 5
6,342 points

May 8, 2023 7:24 PM in response to A_Brandt

Hello A_Brandt!


Please ensure that iCloud Photos is turned on:


Turn on iCloud Photos


Make sure that you set up iCloud and sign in to iCloud with the same Apple ID on all of your devices. 


On your iPhone, iPad, or iPod touch

  1. Go to Settings > [your name].
  2. Tap iCloud.
  3. Tap Photos, then tap the switch next to Sync this [device].


I hope this is helpful. Good Luck!

Reply

Video sent by text

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up