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Level 1

10 points

my phone is stuck on allow this device to access photos and videos

my phone is frozen on "allow this device to access photo and videos" and it is not plugged onto a device

iPhone XR

Posted on Apr 19, 2022 9:06 PM

Best reply

Level 10

148,254 points

Posted on Apr 19, 2022 9:09 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

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