You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: khizer146
khizer146 Author
User level: Level 1
7 points

iCloud Payment issue

Since the past 2 months my iCloud isn’t accepting payment I had subscription of the 200GB package and each month the amount was deducted from my card with ease.


since the 2 months my subscription got cancelled to basic 5GB and nothing is getting backed up. I put some moment in my Apple ID directly from my card and yet the payment is still not being charged to ICloud. I have tried multiple cards on but nothing is working.


im scared for my data since it’s not being backed up.


I click on Back up Failed it takes to the below screen attached and that’s it.



please help me.

iPhone 7 Plus, iOS 15

Posted on Apr 20, 2022 11:58 AM

Reply
Question marked as Top-ranking reply
User profile for user: Raicya
Raicya
User level: Level 10
209,163 points

Posted on Apr 20, 2022 1:12 PM

Try this:

👉 Sign in to your Apple ID account page and edit your Apple ID details.

https://appleid.apple.com

On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.

 

See also the following Apple articles:

Change, add or remove Apple ID payment methods

Change, add or remove Apple ID payment methods – Apple Support (UK)


Add money to your Apple ID balance

Add money to your Apple ID balance – Apple Support (UK)

 

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Raicya
Raicya
User level: Level 10
209,163 points

Apr 20, 2022 1:12 PM in response to khizer146

Try this:

👉 Sign in to your Apple ID account page and edit your Apple ID details.

https://appleid.apple.com

On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.

 

See also the following Apple articles:

Change, add or remove Apple ID payment methods

Change, add or remove Apple ID payment methods – Apple Support (UK)


Add money to your Apple ID balance

Add money to your Apple ID balance – Apple Support (UK)

 

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

Reply

iCloud Payment issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up