Couple of days ago I updated the Kindle app on my iPad but after that it won't open. When you tap on Kindle icon it just go right back to the front page. I contacted Amazon Customer Service help on 3 occasions. Have been asked to uninstall app, reinstall app, power off, power on, unplug wifi and restart numerous times but nothing worked. Please help, thanks.
iPad mini, iOS 12
See the troubleshooting steps here, If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support
See the troubleshooting steps here, If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support
Others have said there is an issue with the Kindle App on their iPad after updating. One poster said they contacted Kindle and Kindle was aware and working on it. You should also contact Kindle to let them know as they are the ones who need to fix their app.
The whole day yesterday was spent in messaging Amazon Customer Service. I was helped by 3 different staff at different times. Anyway, besides telling me to unintall, install, power on, power off, etc., the last staff said they would inform the developer and see what can be done. I have over 150 digital books in Kindle so I am anxious to get back to my reading.
It's up to them to fix their app and you'll have to wait for them to do that. Apple can't fix their App at all. In the meantime, can you access the web version on your preferred web browser on your iPad?
I have the same problem, and I am hopeful that the app will get fixed (sounds like they are aware of the situation). In the meantime, I suggest that you temporarily use the Kindle Cloud Connect service. Similar to the app but it is online through the iPad Safari browser. Using the service this way allows you to have access to your full library. Visually a little different (more like a Kindle reader), but functional.
thanks, will try the cloud option. I restarted iPad, reinstalled app etc etc nothing worked. Annoying that us consumers are quality control, the developers should be sure it works before making it available.
My dad is having the same issue and all we have received is the run around. Amazon says to call Apple and Apple says to call the developer which is Amazon as it's the kindle app. Which we have done both . We have literally installed, powered it off , reinstalled , we have deregistered the app from amazon as well. Feeling helpless as this is my 88 year old dads only past time he looks forward to.
I am going to wait one more day before I start contacting Amazon customer service again as one of them did ask me to wait 72 hours so they can contact the developer. I am waiting more than that and they better have an answer. If anything new I will certainly post here.
Hi, Amazon customer service just helped fix my problem. Try uninstalling and re-install if that doesn't work do chat to a customer service person, here's the link https://www.amazon.com/hz/contact-us/foresight/hubgateway-csp
Hope this works for you, Good luck. I understand the frustration as I was halfway in a book and now have to restart.
As stated I tried all these steps already, many times and didn't work. Any more suggestions? Thanks.
See my post above and contact Kindle, who evidently knows their app isn't working properly.
Guess I have to be patient. Thanks for your help.
Will try your suggestion but in the meantime I have reverted to hard copy books. I will they have a solution soon. Thanks.
There is nothing anyone here or from Apple can do to help with this. You will have to wait for Kindle to fix their app. That is your only option.
Thank you ! It’s beyond frustrating.
After updating Kindle app, it will not open?
