How come I sent you gold IPad Pro 12.9 and received silver IPad is it refurbished or new

Contributors here are all end-users, just like you. Other than the site Moderators - and Apple Specialists that will respond to unanswered posts - Apple neither monitor or participate within these user-to-user technical forums.

If you have a question about your recent repair/exchange, you’ll need to contact Apple directly. Any documentation that you have received should identify a point of contact.

You didn't send us anything as we are all users on this user to user only forum. We know nothing about your returned iPad.

Use the Get Support button at the top of this page to reach out to Apple and ask them.