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Trishdoozy Author

Level 1

4 points

Account disabled

I can not but extra storage or update apps and it continues to say my account is disabled. Please help. I updated my password already.

iPhone 8 Plus, iOS 13

Posted on Apr 21, 2022 11:22 AM

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Top-ranking reply

Level 10

684,531 points

Posted on Apr 21, 2022 11:33 AM

See the Apple Support article(s) below.

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support. *

Contact iTunes Support for assistance. See the Apple Support articles below for contact information.

iTunes Support – world wide -

Apple Support schedule phone call -

Billings and Subscriptions -

Apple on Twitter

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7 replies

Top-ranking reply

Level 10

684,531 points

Apr 21, 2022 11:33 AM in response to Trishdoozy

See the Apple Support article(s) below.

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support. *

Contact iTunes Support for assistance. See the Apple Support articles below for contact information.

iTunes Support – world wide -

Apple Support schedule phone call -

Billings and Subscriptions -

Apple on Twitter

Reply

Level 10

208,977 points

Apr 22, 2022 12:03 AM in response to Trishdoozy

If you see a message that says "Your account has been disabled in the App Store and iTunes", contact Apple Support for help.

Or update your payment information.

👉 Sign in to your Apple ID account page and edit your Apple ID details.

https://appleid.apple.com

On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.

Or -> Change, add or remove Apple ID payment methods

Change, add or remove Apple ID payment methods – Apple Support (UK)

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Level 10

208,977 points

Apr 22, 2022 4:26 AM in response to Trishdoozy

Once more ⤵️

If you see a message that says "Your account has been disabled in the App Store and iTunes", contact Apple Support for help.

Or update your payment information.

👉 Sign in to your Apple ID account page and edit your Apple ID details.

https://appleid.apple.com

On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.

Or -> Change, add or remove Apple ID payment methods

Change, add or remove Apple ID payment methods – Apple Support (UK)

Reply

Trishdoozy Author

Level 1

4 points

Apr 22, 2022 4:21 AM in response to Raicya

I have literally updated my payment and info everywhere. I did your suggested fix and still not working. I don’t think it is my settings that is the problem. It won’t update my phone or add storage to but but I have all things on my end correct.

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Level 10

208,977 points

Apr 21, 2022 4:14 PM in response to Trishdoozy

See -> Add money to your Apple ID balance

Add money to your Apple ID balance - Apple Support (IN)

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Trishdoozy Author

Level 1

4 points

Apr 21, 2022 5:10 PM in response to Raicya

I have done that and it still says my account is disabled

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Trishdoozy Author

Level 1

4 points

Apr 21, 2022 2:21 PM in response to Eric Root

I tried to contact Apple and they wanted to verify my Apple Card. I don’t have one. I just need to update my apps and buys storage. This doesn't seem like it should be difficult.

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Account disabled

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