You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Downloading and Updating Problem

So I’ve been trying to download and update apps, but every time I do an Apple pop up shows up and it asks for my password and then it asks me to enter my payment information, but nothing happens. Please help!

iPhone 7, iOS 15

Posted on Apr 21, 2022 12:15 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 21, 2022 1:24 PM

and then it asks me to enter my payment information, but nothing happens.

You may need to have a payment method on file, even if the app you want to download is free. 

 👉 Sign in to your Apple ID account page and edit / update your Apple ID details.

https://appleid.apple.com

On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.

 

See also the following Apple articles:

Change, add or remove Apple ID payment methods

Change, add or remove Apple ID payment methods – Apple Support (UK)

 

Add money to your Apple ID balance

Add money to your Apple ID balance – Apple Support (UK)

 

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)


an Apple pop up shows up and it asks for my password

Require a password for App Store and iTunes purchases

Require a password for App Store and iTunes purchases - Apple Support

1 reply
Question marked as Top-ranking reply

Apr 21, 2022 1:24 PM in response to edain117

and then it asks me to enter my payment information, but nothing happens.

You may need to have a payment method on file, even if the app you want to download is free. 

 👉 Sign in to your Apple ID account page and edit / update your Apple ID details.

https://appleid.apple.com

On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.

 

See also the following Apple articles:

Change, add or remove Apple ID payment methods

Change, add or remove Apple ID payment methods – Apple Support (UK)

 

Add money to your Apple ID balance

Add money to your Apple ID balance – Apple Support (UK)

 

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)


an Apple pop up shows up and it asks for my password

Require a password for App Store and iTunes purchases

Require a password for App Store and iTunes purchases - Apple Support

Downloading and Updating Problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.