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I don’t know why I was charged when I have never used this app ?

I’m not sure why I was charged for something I didn’t use ?

iPhone 11, iOS 15

Posted on Apr 22, 2022 2:48 PM

Reply
Question marked as Best reply

Posted on Apr 22, 2022 6:17 PM

Was it a subscription?


If the subscription isn't billed through Apple:


Don't see the subscription when you follow the steps to cancel your subscription? You might have purchased that subscription from another company.


On your bank statement, find the charge for the subscription. If your bank statement doesn't say Apple, apple.com/bill, or something similar, Apple doesn't provide this subscription to you. To cancel the subscription, contact the company that offers the subscription to you. Statements often list the name of the company, such as Hulu, Pandora, YouTube, Amazon, HBO, etc.


Resources:

View Purchase History.

▷ Cancel a Subscription.

Billing and Subscriptions.

Returns & Refunds.

Request a Refund.

▷ Check Refund Status.


Need more help?

2 replies
Question marked as Best reply

Apr 22, 2022 6:17 PM in response to Ceecee370

Was it a subscription?


If the subscription isn't billed through Apple:


Don't see the subscription when you follow the steps to cancel your subscription? You might have purchased that subscription from another company.


On your bank statement, find the charge for the subscription. If your bank statement doesn't say Apple, apple.com/bill, or something similar, Apple doesn't provide this subscription to you. To cancel the subscription, contact the company that offers the subscription to you. Statements often list the name of the company, such as Hulu, Pandora, YouTube, Amazon, HBO, etc.


Resources:

View Purchase History.

▷ Cancel a Subscription.

Billing and Subscriptions.

Returns & Refunds.

Request a Refund.

▷ Check Refund Status.


Need more help?

I don’t know why I was charged when I have never used this app ?

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