You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I don’t know why I was charged when I have never used this app ?

I’m not sure why I was charged for something I didn’t use ?

iPhone 11, iOS 15

Posted on Apr 22, 2022 2:48 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 22, 2022 6:17 PM

Was it a subscription?


If the subscription isn't billed through Apple:


Don't see the subscription when you follow the steps to cancel your subscription? You might have purchased that subscription from another company.


On your bank statement, find the charge for the subscription. If your bank statement doesn't say Apple, apple.com/bill, or something similar, Apple doesn't provide this subscription to you. To cancel the subscription, contact the company that offers the subscription to you. Statements often list the name of the company, such as Hulu, Pandora, YouTube, Amazon, HBO, etc.


Resources:

View Purchase History.

▷ Cancel a Subscription.

Billing and Subscriptions.

Returns & Refunds.

Request a Refund.

▷ Check Refund Status.


Need more help?

2 replies
Question marked as Top-ranking reply

Apr 22, 2022 6:17 PM in response to Ceecee370

Was it a subscription?


If the subscription isn't billed through Apple:


Don't see the subscription when you follow the steps to cancel your subscription? You might have purchased that subscription from another company.


On your bank statement, find the charge for the subscription. If your bank statement doesn't say Apple, apple.com/bill, or something similar, Apple doesn't provide this subscription to you. To cancel the subscription, contact the company that offers the subscription to you. Statements often list the name of the company, such as Hulu, Pandora, YouTube, Amazon, HBO, etc.


Resources:

View Purchase History.

▷ Cancel a Subscription.

Billing and Subscriptions.

Returns & Refunds.

Request a Refund.

▷ Check Refund Status.


Need more help?

I don’t know why I was charged when I have never used this app ?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.