iCloud photos deleted by hacker?

Question

Level 1

6 points

iCloud photos deleted by hacker?

Nearly all photos in my fiancée's ICloud account have been deleted...years of precious memories. It happened Easter Sunday. Suddenly her phone went crazy. It asked her to confirm her identity...then denied the phone belonged to her. At that point she lost access to all her photos and videos. We followed Apple's recovery procedure...but there was nothing in the "Recently Deleted" folder...just a few pics taken shortly after the incident. I assume she was hacked. Not sure what to do next. Any suggestions?

iPhone XS Max

Posted on Apr 22, 2022 5:33 PM

Reply

Answer 1

Top-ranking reply

Pfdolan51 Author

Level 1

6 points

Apr 22, 2022 6:45 PM in response to -Captain-

Thanks--yes we tried logging directly into ICloud. No sign of the photos there. I keep thinking Apple must have a record of the hack. I appreciate your reply.

Reply

Answer 2

-Captain-

Level 4

1,084 points

Apr 22, 2022 5:44 PM in response to Pfdolan51

Hello,

I am very sorry to hear that. Unfortunately, there is not much you can do. If you checked on device recently deleted, I suggest checking recently deleted in iCloud itself by going to iCloud.com and signing in, then going to the photos and checking it. If you’ve already done that, I doubt you can recover the photos and videos sadly. You should on the other hand change your Apple ID password and contact Apple directly at 1 (800) 692-7753

Again, I’m sorry to hear this news and hope the best for you!

Sincerely,

Captain

Reply

Answer 3

-Captain-

Level 4

1,084 points

Apr 23, 2022 6:31 AM in response to Pfdolan51

Hello,

They might, but Apple cannot access your personal information that I am aware of. Still, you could contact them and ask them for help.

Sincerely,

Captain

Reply

iCloud photos deleted by hacker?

Similar questions