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Level 1

4 points

MacBook air2018

Hello. I bought a MacBook Air a few years ago from a third party. I think like Craigslist. I don’t remember and I have been using it fine since well about 4 months ago I tried to factory reset it it and now it locked me out and is using the previous owners ID. I have no way to contact them or anything. I have no proof of purchase it was a long time ago. It is on my find my iPhone and the serial number is on my device account. How can I fix this?

MacBook Air 13″, macOS 11.6

Posted on Apr 23, 2022 12:47 AM

Top-ranking reply

WheelieNick

Level 8

40,039 points

Posted on Apr 23, 2022 2:22 AM

Unfortunately, only the original owner can remove the activation lock for as far as I know

How to remove Activation Lock - Apple Support

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MacBook air2018

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